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Return Policy

  1. WHAT IS RUN.COM’S RETURN POLICY?
  2. HOW DO I RETURN A PURCHASE?
  3. CAN I MAKE A RETURN AT A STORE?
  4. HOW DO I RETURN AN ITEM BY MAIL?
  5. CAN I RETURN MERCHANDISE THAT HAS BEEN WORN?
  6. CAN I RETURN NUTRITIONAL PRODUCT?
  7. CAN I RETURN UNDERGARMENTS?
1. WHAT IS RUN.COM’S RETURN POLICY? Top

We want to thank you for shopping at Run.com and want you to be completely satisfied with your purchase. If you are unsure about your purchase, please do not wear the item(s). Merchandise may be returned under the guidelines on this page (below).

2. HOW DO I RETURN A PURCHASE? Top

You may return a purchase by mail or to any store that is part of the Run.com network, according to the guidelines for each method stated below. After 60 days, items may not be returned for any reason.

3. CAN I MAKE A RETURN AT A STORE? Top

If you decide to make a return to a Run.com retail store, you must bring the following items with you:

  1. Your original packing slip.
  2. The credit card used for the original purchase.
  3. Footwear items must be returned in their original box and apparel items must have the tags unless problems in manufacturing exist.

After 60 days, items may not be returned for any reason.

4. HOW DO I RETURN AN ITEM BY MAIL? Top

Online purchases may be returned back to us at:

Run.com Return Center
3308 N. Mitthoeffer Road
Indianapolis,IN 46235

  1. Upon receipt of your order, please examine it carefully. If for any reason you are not satisfied with the order, call our Customer Care Center at:

    866-677-2482
    Monday - Friday: 8 am - 12 am EST
    Saturday: 8 am - 10 pm EST
    Sunday: 10 am - 8 pm EST

    You can also send us an email: CustomerCare@run.com.

  2. Explain the problem to the customer care representative, and they will give you a return authorization number to write on your packing slip so that you may return the item. Returns will not be accepted without prior authorization.
  3. All products must be returned in new condition. Footwear items must be returned in their original box and apparel items must have the tags unless problems in manufacturing exist. Items purchased from a Run.com store (not online) cannot be returned by mail to the Run.com Return Center.
  4. Run.com Online advises that when shipping product back, customers should insure the item for full value should anything happen during shipping. Run.com cannot be responsible for returned product in transit.
  5. Upon receipt of your order at our warehouse, providing everything is correct, we will credit the original purchase. An email confirmation notifying you of the credit will be sent to the email address provided on your order. Allow up to two billing cycles for the credit to appear on your statement. Orders returned for credit that were purchased with a Gift Card will be refunded by a check mailed to the billing address.

We do not offer exchanges for items returned in the mail at this time. If any item is returned via mail and meets the pre-defined return criteria, the necessary credit will be applied to the customer's account. If you would like to exchange your online purchase, please stop by any of our stores. Shipping charges will be refunded only if we have sent the wrong item or the item is defective.

After 60 days, items may not be returned for any reason.

5. CAN I RETURN MERCHANDISE THAT HAS BEEN WORN? Top

It is important that you have a pair of shoes that fit properly. Please give your shoes a test run, preferably on a treadmill to keep the shoes clean. If your shoes do not fit properly, return them in their original box.

Whether or not you have the packing slip, normal wear and tear is not warranted for apparel. Exchanges on worn merchandise will only be made when the damage is caused by a manufacturer’s defect. Items cut or sliced by sharp objects cannot be exchanged. After 60 days, items may not be returned for any reason.

6. CAN I RETURN NUTRITIONAL PRODUCT? Top

No, Run.com cannot accept returns for nutritional product

7. CAN I RETURN UNDERGARMENTS? Top

You may return bras. Other undergarments may not be returned