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Customer Care

Shipping Information

WHY CAN’T I SHIP TO A PO OR AN APO BOX?

Run.com uses United Parcel Service (UPS) to ship all products to our customers. Based on agreements between the US Post Office (USPS) and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have a PO or APO box, please make arrangements to have your Run.com purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

WHY DO SOME ITEMS IN MY ORDER SHIP AT DIFFERENT TIMES?

Sometimes there may be a delay in shipping one or more items due to inventory limitations. If that is the case, we will alert you to the delay and ship all other products that are currently available in our warehouse

CAN ITEMS BE SHIPPED OUTSIDE OF THE UNITED STATES?

At this time, we are not able to ship products outside of the United States.

HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?

All Run.com Online orders are shipped via United Parcel Service. Product availability will determine when items in an order will ship. Orders with more than one item may be shipped at different times. Delivery times vary depending on the final destination. Once we ship the items in your order, you will receive a shipment confirmation email with your UPS tracking number included. You may use this tracking number at www.ups.com to monitor the order in-transit.

Note: A business day is considered Monday through Friday, not including holidays. The delivery time for your order is based on the time it takes to process and pick your order in the warehouse PLUS the UPS transit time.

  • UPS Ground - $8.00, ships in 3-5 business days* (excluding pre-order items**)
  • Rush - $20.00 ships in 2 business days* (excluding pre-order items**)
  • Express - $30.00, ships in 1 business day* (excluding pre-order items**)

* Reflects in-transit estimations after order processing, Shipping Policies

HOW MUCH DOES SHIPPING COST?

Delivery Charges

Shipping Information
Shipping Method Usually Arrives In: Price:
UPS Economy 5-9 Business Days $5.00
UPS Ground 3-5 Business Days $8.00
UPS Rush 2 Business Days $20.00
UPS Express 1 Business Day $30.00

*UPS Partners with the United States Postal Service to make Economy deliveries, via SurePost